Food and Beverage Assistant – Surya Hotels – UK Based

Company Overview:                

We are the UK’s most progressive Hotel Group with a mission to make each visit relaxing and memorable.

All eleven properties within the portfolio have been specifically selected for their unique appeal in locations rich in heritage.

Our quest is to build a consortium of hotels of character, each with their own charm and quality. Combined with the ambience, we offer superior service standards, locally sourced food and accommodation that is of the highest levels.

Whether it be a visit for business or pleasure, a genuine warm welcome awaits you at Surya Hotels. At prices you will be pleasantly surprised with and service without compromise, we know you will want to return.

 

Key Requirements for the Role:        

  • Excellent communication skills both written and orally.
  • Ability to lead and set by example.
  • Superb Customer Service skills and the ability to upsell.
  • Minimum 1 years Hospitality experience within a Food and Beverage Department.
  • Experience of presenting an environment that exceeds our Customer expectations.
  • Excellent punctuality and attention to detail.

Main Duties of the Role:

  • Ensure all standard checklists are used as prescribed.
  • Ensure all cleaning in the designated areas is carried out to the Company Standards.
  • To be able to deal with any reasonable requests from guests in a professional manner.
  • Maintenance of security is a priority.
  • Guest property lost / found procedure is adhered to.
  • To assist with the correct service of Restaurant/ Bar menu and beverages.
  • To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the Hotel and Company Standards.
  • To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
  • To control costs through correct stock ordering and minimising wastage, forecasting and managing workload.
  • Financial awareness and understanding of how the role impacts the hotel Profit and Loss account.
  • Ensure security for both self and all departments.
  • To ensure the Company Health and Safety, Food Safety and COSHH legislation’s are adhered to; this will involve actioning and appropriate training.
  • Knowledge of local area.
  • To be aware of the Licensing Laws in England, Scotland and Wales (where applicable).
  • Know who to direct guests to if unable to answer queries.
  • Must attend all H&S and Fire Training as directed by designated Line Manager.
  • Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
  • In use of company nominated chemicals, it is your responsibility to comply by COSHH.
  • Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
  • To have a complete understanding of hotel and Company procedure in the event of a fire.
  • Ensure security for both self and all departments.

 

Our People: 

  • Ensure the welfare / Health and Safety of all Team members is not compromised.
  • Drive the performance of all people within the Team.
  •  Support your Line Manager to achieve Targets and KPI’s.
  • Ensure that you complete Company and hotel induction.
  • Ensure that you attend statutory training.
  • That you fulfill your duties as requested by the hotel Management, successfully.  
  • Act as a Positive Role Model to your Colleagues.


 

Online application form

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