Hotel Operations Manager/ Assistant General Manager – The Mill Hotel, Sudbury

Surya Hotels are now seeking an experienced Operations Manager with solid F&B background and proven Hotel Operations experience, to join our successful team at The Mill Hotel, Sudbury, Suffolk.

Set in stunning surroundings, overlooking the beautiful water meadows, with a fully working water wheel The Mill Hotel is a picturesque site; do you have the drive and passion to lead and inspire our teams at The Mill, providing the highest levels of service to our guests all whilst achieving budgets and forecasts?

Then we want to hear from you!

Reporting directly to the General Manager, as an Operations Manager you will be responsible for:

  • Managing the daily operations across departments of the hotel, including, F&B, Reception, Housekeeping
  • Leading the teams and overseeing all departments, including rota-ing and payroll completion
  • Proactively encouraging development of self and colleagues, and recruiting team
  • Identifying, communicating and actioning sales leads
  • Following company control procedures in accordance with the internal audit requirements, including stock reporting and health & safety
  • Monitor and maintain operational & overheads’ costs in order to maintain maximum revenue and return for the organisation.

The ideal Operations Manager has previous hotel management experience at a 4* level, coupled with a proven thirst for food excellence and providing the ultimate guest service experience, perhaps looking for your next step up in your hospitality career.

You will be a flexible, well organised Operations Manager, with;

  • excellent communication skills
  • RevPAR, ADR and occupancy rates as a familiar language
  • an outstanding all round knowledge of Operations and F&B within hotels
  • experience leading from the front with a hands on- can do management ethos

Surya Hotels owns and operates 14 Hotels and Pubs across East Anglia and Surrey, being part of the independently owned Flying Trade Group, a collection of companies within leisure, food, construction and hospitality. We offer our team great career prospects as we continue to grow.

In return we’re offering our Operations Manager:

  • A competitive salary
  • 28 days holiday, (inclusive of public holidays)
  • AE pension
  • Bike to work scheme
  • Varied working times and great opportunities to advance your career
  • Big discounts on Hotel Stays and Meals, throughout the Group

Salary; From £30,000 to £40,000 per annum Negotiable, Dependent on experience


Online application form

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